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Technician- Sr (B3) in Albuquerque, NM at NEC America

Date Posted: 11/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/2/2018

Job Description

With more than 117 years of technology innovation, a global team of 100,000, and 64,000+ technology patents, NEC is in the business of providing solutions that focus on safety, security, operational efficiency - enabling people to live brighter, more enriched lives. We call this orchestrating a brighter world.

In this role, you will be a full-time NEC employee consulting with our clients. 

Summary - Sr. Telecom Technician

As an NEC Sr. Telecom Tech, you will be responsible for performing intermediate to complex installation, maintenance, and change order services at a major customer location for NEC systems, applications, and associated equipment, often in a lead role.  You will escalate unresolved issues as appropriate. This position is for on-site technician support at our client in Albuquerque, NM. Excellent customer service and communication skills are required.

Essential Duties and Responsibilities -

50% of your time will be perform intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment. Troubleshooting of NEC equipment and/or Telco circuits at customer locations. Taking corrective action and making changes/adjustments as required.

20% Lead or assist on projects, installations, and change orders, as directed.  Work with management or project management on coordination of logistics for large move/add/change services. Assist in providing innovative solutions to existing customer base. Perform basic VoIP network readiness assessments using appropriate software and equipment.

10% Provide on-site and remote technical assistance to other resources and to customers.

10% Provide sales support for surveys and meetings as directed by management.

10% Additional duties as required.  Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

Prerequisites -

Education:         Some college-level technical IT/Telecommunications) or Business coursework preferred.

Experience:        Minimum five years of related practical experience working with NEC systems and applications required.  Ability to configure NEC systems and applications to meet customer requirements required.  Ability to replace data hardware and perform basic data hardware restoration procedures required.  Ability to perform move/add/change activities on NEC IP Telephony products required.  Good working knowledge of and practical experience with DC power systems required.

Certifications, Licenses, etc:        Experience with (1) NEC SMB PBX Certification; (1) NEC Enterprise PBX Certification; (1) NEC Advanced PBX Certification; (1) NEC SMB Voice Messaging Application Certification; (1) NEC Enterprise Voice Messaging Application Certification (VMO); (1) NEC Application Certification, as per local requirements; and OEM/ 3rd-Party Equipment Certification(s) as per local requirements.  Certifications from other manufacturers will be considered.  Industry certifications (Cisco CCNA, Microsoft MCP, etc) preferred.  Must have a valid driver’s license for principal state of employment.

Specialized Knowledge and Skills -

Language Skills: Business – Professional English

Mathematical Skills: - Basic Math            

Reasoning Skills: Excellent customer service and communication skills    

Computer and/or Technical Skills:            NEC's SV PBX's, OW5000, GNAV applications supporting a multi-site environment. Knowledge of VoIP based telephony networks.

Work Environment and Physical Demands -

General Work Environment:       Office

Noise:   Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.

Standing/Lifting:             Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift.  Ability to lift up to 50 pounds individually, more with proper equipment and assistance.

Visual:  Clear

Stress:  Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with telecommunications/networking industry.

Travel:  Daily local travel within assigned area.  May be required to work outside of assigned area or region, as required.Company vehichle will be provided.

Supervisory Responsibility, if any:

This position has no supervisory responsibilities.

NEC is consistantly recognized as one of the 50 most innovative companies globally.  (by Boston Consulting)

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities