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Systems Engineer in Los Angeles, CA at NEC America

Date Posted: 6/25/2018

Job Snapshot

Job Description

Summary

Provides technical support for solution delivery including: analysis, design, evaluation, configuration, installation, documentation, testing, training, and general support across the functional areas of the solution offerings. Occasionally provides presales activities and proposal development support for the group.  Acts as a technical advocate for internal and external customers; ensuring timely responses to requests, issues, and concerns as it relates to project activities, sales, and/or marketing support.  Understands and fully comprehends the features and benefits of our primary products and customer requirements.

Essential Duties and Responsibilities

65% Perform as a member of a team of engineers for the design, evaluation, configuration, installation, testing, and support for technology, database, software, hardware and related services for our offering Biometircs IT solution technology & product.  Provides technical support to other engineers or project managers to ensure uptime for mission critical law enforcement systems.  Physically installs hardware & software for customer projects and marketing trade shows.

10% Ability to analyze, diagnose, and solve complex technical systems issues related to our offering Biometircs IT solution technology & product

  5% Provide technical support to sales for RFI/RFP/RFB technical responses, including the staging of benchmark/test systems, and identification of software issues.

  5% Provide input on the implementation of software and make concise recommendations to project managers, project staff and sales managers on technology factors for projects or project pursuits.

  5% Assist other engineers, project managers, project staff, and sales staff in defining customer technical requirements and specifications for system/product design.

  5% Works closely with development and the delivery team to ensure the product solution addresses current customer requirements and expectations.

  5% Documents procedures, policies, proposals, specifications, implementations for project and sales staff to review.

Prerequisites

Education:                        

BS -Computer Science

Experience:

0 to 5 years of IT solution engineering experience

Certifications, Licenses, etc:

Specialized Knowledge and Skills

Language Skills:

Excellent communication skills; fluent in English. Able to clearly and concisely explain complex situations to customers and project staff.

Mathematical Skills:

Reasoning Skills:

Must be able to effectively analyze and troubleshoot complex problems using logic and methodical reasoning.

Computer and/or Technical Skills:

Experience with scripting (shell; BASH, PERL, etc) a plus.

Working knowledge of relational database concepts.

Oracle and/or MS SQL experience required.

Familiar with NAS/SAN storage solutions and networking.

Administration skills for Linux and Windows operating systems is must.

Experience with SQL/PL SQL is a highly preferred

Work Environment and Physical Demands

General Work Environment:   Office environment, Server Rooms.Required to be on-call in a scheduled rotation, with extended hours potentially necessary for serious problem resolution.

Noise:   Low to moderate.May experience short durations of loud servers/ambient noise.

Standing/Lifting:      Regularly required to sit, required to lift/move servers or other hardware.Must be able to lift/move up to 50 pounds.

Visual:      Specific vision abilities required by this job include close vision. Occasional presentation may be necessary; computer and written documents.

Stress:       Moderate, with occasional short duration periods of High stress.Must be able to work under tight deadlines, and mission critical uptime requirements.

Travel:      Travel as required up to 25%.

Supervisory Responsibility, if any:

No supervisory responsibilities exist for this position

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities

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