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Support Technician in Rancho Cordova, CA at NEC America

Date Posted: 5/17/2018

Job Snapshot

Job Description

As part of the NEC Biometric Systems Hosted Services Support Center the selected candidate will be have responsibilities including:

•Phone Support receiving Customer and Biometric personnel support calls

•Managing Customer and Biometric personnel support calls including:

◦Logging and support through trouble shooting or advising

                ◦Logging and escalating or routing call as required

•Provide case status updates to Customer and Biometric personnel

•Perform the installation, repair and preventative maintenance of computer and related systems

•Assist in determining software to meet user requirements

•Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals

•Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems

•Provide Data Center support including

◦Daily monitoring / checks

◦Logging of noted issues

                ◦Troubleshoot or assist in troubleshooting of data center related issues

•The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including:

◦Support Center Team members

◦Biometrics division engineering staff

◦Sales and marketing

                ◦Management and Administrative

Excellent Professional Business Manner & First Class Customer Service needs to be provided


Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities