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Sr. Telecom Technician in Baltimore, MD at NEC America

Date Posted: 11/21/2018

Job Snapshot

Job Description

With more than 117 years of technology innovation, a global team of 100,000, and 64,000+ technology patents, NEC is in the business of providing solutions that focus on safety, security, operational efficiency - enabling people to live brighter, more enriched lives. We call this orchestrating a brighter world.

Summary -

Position is responsible for performing intermediate to complex installation, maintenance, and change order services at customer locations on NEC systems, applications, and associated equipment, often in a lead role.  Escalates unresolved issues as appropriate.Responsible for servicing and maintaining NEC PBX's and key systems. NEC certifications with SV85/9500, UM8700, Global Navigator, call center experience prefered. Excellent customer service for thier satisfaction is required. (working at multiple client sites) Daily maintenance and move add and change on NEC PBX  systems ( multi-site network)

Essential Duties and Responsibilities -

50% Perform intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment at customer locations. Troubleshooting of NEC equipment and/or Telco circuits at customer locations. Taking corrective action and making changes/adjustments as required.

20% Lead or assist on projects, installations, and change orders, as directed.  Work with management or project management on coordination of logistics for large move/add/change services. Assist in providing innovative solutions to existing customer base. Perform basic VoIP network readiness assessments using appropriate software and equipment.

10% Provide on-site and remote technical assistance to other resources and to customers.

10% Provide sales support for surveys and meetings as directed by management.

10% Additional duties as required.  Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

Prerequisites -

Education:         Some college-level technical IT/Telecommunications) or Business coursework preferred.

Experience:        Minimum seven years of related practical experience working with NEC systems and applications required.  Ability to configure NEC systems and applications to meet customer requirements required.  Ability to replace data hardware and perform basic data hardware restoration procedures required.  Ability to perform move/add/change activities on NEC IP Telephony products required.  Good working knowledge of and practical experience with DC power systems required.

Certifications, Licenses, etc:        Must have at minimum (1) NEC SMB PBX Certification; (1) NEC Enterprise PBX Certification; (1) NEC Advanced PBX Certification; (1) NEC SMB Voice Messaging Application Certification; (1) NEC Enterprise Voice Messaging Application Certification (VMO); (1) NEC Application Certification, as per local requirements; and OEM/ 3rd-Party Equipment Certification(s) as per local requirements.  Certifications from other manufacturers will be considered.  Industry certifications (Cisco CCNA, Microsoft MCP, etc) preferred.  Must have a valid driver’s license for principal state of employment.

Specialized Knowledge and Skills - Excellent Customer Service and Professional Business Manner

Language Skills: Professional Business English

Mathematical Skills: Basic Math     

Computer and/or Technical Skills:  Basic IT         

Work Environment and Physical Demands -

General Work Environment: Office, IT Room etc. (Multiple Client sites)     

Noise:   Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.

Standing/Lifting:             Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift.  Ability to lift up to 50 pounds individually, more with proper equipment and assistance.

Visual: Clear

Stress:  Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with telecommunications/networking industry.

Travel:  Daily local travel within assigned area.  May be required to work outside of assigned area or region, as required.

Supervisory Responsibility, if any:

This position has no supervisory responsibilities.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities