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Sales Support Specialist in Columbus, OH at NEC America

Date Posted: 8/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Summary - Supports in all aspects of sales administration and inside sales within the service and support department that needs to meet organizational inside sales goals, and implementation objectives.  Coordinates with sales management and operations. Assists in preparation of proposals, price quotations, contract administration, and dispute resolution. Serves as the first point of contact for clients and responds to general questions pertaining to sales and contract administration.  Works with sales on forecast and  new business client potential.  Works and assists on Trade show activity that will include client meeting schedule, invitations, etc.Manages the development and implementation of activities within the service and support department by meeting organizational inside sales goals, and implementation objectives. Provide pre-sales information assistance and product education when required. Plans and administers procedures and budgets in an effort to ensure all inside sales orders are completed and delivered in a timely manner. Coordinate teams through meetings and progress measurement activity which bring distinct, specific inside sales orders to completion both on time and within budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages the day-to-day operations and is responsible for all inside sales activities. Interact regularly with sales personnel, colleagues from other departments such as engineering, research and development, design, purchasing and production, and senior company managers.

Essential Job Functions:
•Understands business workflow processes and how to relate to government workers in a customer service driven vendor capacity.
•Manage and interpret customer requirements
•Ability to troubleshoot, identify root cause, provide a solution for customer presented application workflow and interface issues.
•Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
•Establish new, and maintain existing, relationships with customers.
•Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. 
•Improves operations by conducting systems analysis; recommending changes in policies and procedures.
•Provides application environment recommendations by collecting, analyzing, and summarizing development and service issues from the customer and coordinating implementation with the various NEC support teams.
•Supports development team and solution engineers by providing recommendations, coaching and cost saving opportunities.
•Will master the loading and setup for all NEC biometrics products. ◦iFW-Workstation
◦Reveal-Facial Identification system
◦Watch-Facial monitoring system
◦NeoScan-Mobile ID scanner

•Manage all inside sales/change orders from beginning to end. Opening Closing and billing of all inside/change order activities.
•Setup Training programs for all new products for field personnel.
•Coordinate support with Call Center personnel for inside sales products

Knowledge, Skill, and Abilities:

•Knowledge of Windows
•Knowledge of Unix management and software application integration solutions.
•Knowledge and experience with Oracle database.
•Ability to organize, prioritize and handle multiple job assignments on a daily basis.
•Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner. Excellent verbal and written communication skills a must. 
•Knowledge of Windows workstation client-server applications
•Must be able to provide solutions and work to solve user problems in a timely manner.
•Professional Business manner with excellent communication skills
•Team Work Oriented - Fast Pace work environment 

Education, Experience, and Certification:
•Bachelor’s degree or equivalent is required.
•2 years of relevant experience in a enterprise environment is preferred


Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities