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Associate Software Support Engineer in Irving, TX at NEC America

Date Posted: 6/22/2018

Job Snapshot

Job Description

With more than 117 years of technology innovation, a global team of 100,000, and 64,000+ technology patents, NEC is in the business of providing solutions that focus on safety, security, operational efficiency - enabling people to live brighter, more enriched lives. We call this orchestrating a brighter world.

NEC Enterprise Communications Technologies (ECT) is a leader in enterprise communication software technology, focusing on the development of software-oriented unified communications solutions for global markets. We are a highly driven organization where every member of the team holds a critical role in the success of the company. NEC ECT is a wholly owned subsidiary of NEC Corporation and this position is located in Santa Clara, CA.

Summary -

With detailed instruction, guidance and direction from other technical staff, incumbent will diagnose and troubleshoot technical issues reported through incoming calls or requests from NEC’s customers. Provide technical support services to remote customers 7 days a week in Japanese and English language. Obtain the customer satisfaction by providing prompt resolution based on certain evidence of actual test result using local test environment wherever possible. This position requires knowledge and exposure to fundamental theories, principals and concepts regarding database products, local area networking and UNIX/Windows operating system.

Essential Duties and Responsibilities -

70% Diagnose and troubleshoot technical issues of NEC’s customers.

10% Set up computer environment on OracleVM including clustering for investigating and testing purpose.

10% Design and develop web system which is used by NEC’s customer and internal engineers.

5% Make a daily/weekly report and communicate with co-workers working in Japan and in the US.

5% Attend the meetings several times a week.

Prerequisites -


Bachelor’s degree or equivalent experience in computer science.


Experience in technical support, development or quality assurance is a plus.

Certifications, Licenses, etc:

Oracle Database relate Certifications are plus.


Specialized Knowledge and Skills -

Language Skills:

Fluent in Japanese and English is essential.

Mathematical Skills:

Reasoning Skills:

Computer and/or Technical Skills:

Must have basic computer related Trouble Shooting skills. Ability to work on routine technical problems interfacing directly with customers.

Ability to learn new technologies and corresponding software architecture quickly.

The following hands-on experience and knowledge are a plus:

- ORACLE Database as DBA and SQL programming.

- UNIX, Linux and Windows Server administration and troubleshooting.

- Python, Go, Ruby, SQL, PL/SQL , JDBC and Web programming with RDBMS.


Work Environment and Physical Demands -

General Work Environment:

Physical ability to operate in an office environment is essential.

Ability to work on holidays is essential.


Quiet office environment.


Not required.


Use the computer monitors most of the time.


Must be able to work in an environment with frequent interruptions.


Occasional travel to Japan and the US may be required.


Supervisory Responsibility, if any:


NEC is consistantly recognized as one of the 50 most innovative companies globally.  (by Boston Consulting)


Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities


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